
Taking Control, Part
One
Like money or nuclear power, control can be used for good or evil. You can use
it to harm, suppress or destroy lives. Or you can use it to help people,
increase your income and improve the world around you.
Negative, destructive control gives control a bad name. Yet positive,
constructive control is essential to successful living. No control over your
job, family or life leads to failure.
When you are not in control of your sphere of operation, you feel stress, fear
and frustration.
When you are in control, you make progress, enjoy your work and achieve success.
Taking better control of yourself, your time, your career, your staff,
equipment, files, computers, marriage, family, house and so on is much easier
when you understand and apply these five facts about control.
1. Control is the biggest difference between success and failure.
2. Control consists of three parts: Start, Change and Stop.
3. Your control problems are based on your weaknesses with starting or
changing or stopping.
4. If you try to control people or things outside your sphere of
operation, you fail.
5. To succeed, you must let others control you.
In this first of five articles, we cover the first fact.
All quotes by L. Ron Hubbard in these five articles are from The Problems of
Work. You can buy this book at
www.tipsforsuccess.org/problems-of-work.htm or at
www.bridgepub.com.
1. Control Is the Difference Between
Success and Failure
"What is control?
"Whether one handles a machine of the size of a car or as small as a typewriter
or even an accounting pen, one is faced with the problems of control. An object
is of no use to anyone if it cannot be controlled. Just as a dancer must be able
to control his body, so must a worker in an office or a factory be able to
control his body, the machines of his work and, to some degree, the environment
around him.
"The primary difference between 'the worker' in an office or a factory and an
executive is that the executive controls minds, bodies and the placement of
communications, raw materials and products, the worker controls, in the main,
his immediate tools." -- L. Ron Hubbard
Consider two different restaurant owners.
Steve owns an Italian restaurant and Kate owns a French restaurant. Steve loves
to chat with customers while Kate loves to improve her operations.
Steve hires an accountant to handle his bookkeeping while Kate stays late to
figure out how to do her own books. Steve hires an attorney to write the
employee policies and keep him out of legal trouble. Kate goes to a labor law
seminar, writes her own employee policies and has a lawyer check it over.
Steve believes his personality will keep people coming back while Kate decides
good food and well-trained servers will keep people coming back.
Steve has no idea how to cook, clean the kitchen or balance the books. He can
only hire experienced people to do these jobs. He must bend over backwards to
keep them on the job, despite their bad attitudes.
Kate and her cooks invent their own recipes and keep them in a book. Kate
establishes checklists for the staff for setting up tables, cleaning and so on.
She also enjoys training inexperienced cooks, servers and other staff.
Who is in better control? Who is making a better profit? If Steve's top people
quit working for him, what will happen to his restaurant? If Kate's top people
quit, what will happen to her restaurant?
As another example, two medical transcribers, Jill and Sue, are hired by a large
hospital on the same day. They are expected to type medical reports explaining
the patients' treatment so the hospital can collect its fee from insurance
companies.
Jill decides to be a robot and simply type whatever is in front of her. One day,
her computer goes down. She calls the technician and paints her fingernails
until the computer is fixed. She has no idea what she is typing as she cannot
understand the medical terms. She decides to just pretend it is a foreign
language. She types every word placed in front of her without using the computer
shortcuts. She produces 20 reports per day.
Sue wants more control of her position. As well as typing the reports, she
learns about the computer. She reads the help screens to learn shortcuts in the
program. She learns to copy and paste large sections of text and other
time-saving actions. She produces 30 reports per day.
When the computer goes down, Sue carefully watches the technician and asks
questions so she knows what to do next time.
Sue finds a medical dictionary in the storage room and starts to look up the
terms in her reports. She buys lunch for a nurse so she can ask about medical
procedures. She even listens to tapes about insurance code rules.
Who is in better control of her job? Of her career?
One day, Jill types a report about a one-year-old receiving treatment for
Alzheimer's disease. She types it exactly and sends it to the insurance company.
That same day, Sue is typing a report for a eighty-year-old man's immunization
shot for chicken pox. She knows this is a mistake and sends it back to the
nurse. The nurse realizes the patient names were switched.
Another day, Jill's computer goes down. She learns the computer technician is
unavailable and asks to go home. Sue overhears the request and offers to fix the
computer, which she does.
Who is the more valuable employee? Who should get the next promotion? If
business slows down, who will keep her job?
Certain symptoms show how well you control your job.
|
Signs you are not in control |
Signs you are in control |
|
Easily fatigued or exhausted |
Energized, motivated |
|
Work area is messy and disorganized |
Work area is neat and organized |
|
Job is not interesting |
Work is interesting and enjoyable |
|
Easily stressed |
Feel challenged, not stressed |
|
Need constant help |
Effectively supervise self |
|
See no way to improve performance |
Constantly looking for ways to improve |
|
Easily confused by others while on the job |
Rarely confused while on the job |
|
Frequently think of quitting |
Frequently thinking of more responsibility |
|
Frantically react to emergencies |
Rationally respond to emergencies |
|
You cannot conceive of greater productivity |
You have good ideas for increasing productivity |
On a scale of 1 to 10 with 10 being in full control, how do you rate your
control of your job?
Recommendations
1. Make a list of all your duties.
2. Rate your control of each on a scale of 1 to 10.
3. Work out a plan to take a little more control of your weakest duties.
Provided by TipsForSuccess.org as a public service to introduce you to the technology of L. Ron Hubbard.
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