How You Ruin Your Productivity
When the old sales manager of ABC Autos retired, car sales dropped in half. The salespeople were making less money. Pete, the new sales manager, was yelling at the salespeople to do better, but with no improvement. The company owner, Mr. Christopher, was getting desperate.
Mr. Christopher sat down with the sales manager and said, "Pete, you've got to quit yelling at the salespeople. Our old sales manager never yelled. Why don't you give it a try."
Pete said, "Where I come from, if you don't yell, you don't get sales. Fire me if you want, but I'm gonna yell."
Mr. Christopher said, "Okay, I don't care what you do, just get the sales numbers back up this week."
So Pete held a sales meeting and yelled like he had never yelled before. "IF YOU DON'T MAKE AT LEAST ONE SALE THIS WEEK, YOU'RE FIRED!"
The sales staff ran out and started calling people.
A few minutes later, a couple walked in to browse. Four salespeople charged at them. The first one actually ran to beat the others and said, "HI THERE! How can I help you! Let me show you around!"
The couple jumped back, mumbled "No thanks" and headed for the door. Another salesperson was blocking the doorway. "Did you find what you were looking for?"
The couple fought their way out the door and the salespeople went back to their telephones. Mr. Christopher, who was watching, shook his head.
Emotional Reactions
When things don't go your way, how do you react?
Some people get more emotional, more reactive. They get frustrated, sad, angry or worse. They react without thinking.
Unfortunately, this can make a short-term improvement. This is why bosses will threaten, scream and pound. They don't realize forced productivity is like slavery and will always backfire. Long-term improvements require another approach.
When a work environment is tense and emotional, pay also drops. Good people look for other jobs. No one is happy.
In 1971, L. Ron Hubbard wrote: "THE PRIMARY BARRIER TO PRODUCTION IS HUMAN EMOTION AND REACTION."
Careers, jobs and businesses fail when emotional reactions take over.
Mr. Christopher Hires a New Manager
Sales at ABC Autos went from bad to worse. Mr. Christopher fired sales manager Pete and took over sales management.
First, he held a sales meeting with gourmet pizza. They celebrated Pete's departure.
Next, he went over the facts, procedures and routines for selling cars. He reviewed the methods used by the old sales manager.
The emotional outbursts and reactive behavior were gone.
By the end of the week, sales increased and continued to increase each week.
Sixty Types of Emotions and Reactions That Hurt Your Productivity
Reaching your goals and succeeding as never before means you need high-level performance. You must be capable of high-volume work. The road to success does not include emotional reactions.
Remove, control or ignore the following types of emotions and reactions to improve your personal power and performance. They are wrecking your forward progress.
Whining, snippy comments, avoidance, the silent treatment, revenge, disrespect, acting up, resentment, moaning, sulking, death wishes, blaming, fear, mocking someone, hate, getting upset, yelling, lump-in-throat sadness, emotional pain, complaining, being grouchy, mood swings, hostility, false sincerely, making someone wrong, political games, jealousy, preaching, overwhelming someone, anxiety, sarcasm, despair, harassment, pretending to be hurt, disagreeing without thinking, giving sympathy, demanding sympathy, getting even, antagonism, terror, being critical, belligerence, exasperation, acting stupid, regret, pity, gossiping, feeling useless, apathy, anger, lying, hopelessness, being stressed out, crying, confusion, sighing, being glum, hysteria, being a victim and cutting off open communication.
Five Examples
1. Office Politics
Office games waste time and slow down career success. "Jim took credit for my project so I'm going to crash his computer. " "Sue didn't invite me to lunch so I'll tell the boss she is lazy." "If I can make Wallace look bad, he'll get fired and I'll get that corner office."
2. Marriages
Couples become miserable when their negative emotions and reactions pop up. "He became so cold and heartless, I didn't want him to touch me." "She didn't notice all the work I did on the yard so I decided to spend more time drinking with my friends." "We haven't really talked for two years."
3. Children
Parents and children may give each other more emotion and reaction than anyone else.
"Clean up your room or I'm locking you in it." "He yells at me every time I talk about my boyfriend, so I'll just sleep with him."
This does not lead to better, more productive lives.
4. Management
Executives are praised or demoted to a large degree by how well they handle their emotions and reactions.
For example, employees lose confidence when the boss says, "I didn't like how you looked at me this morning" or "I'm really depressed right now."
Employee performance suffers when bosses say, "You're such a stupid idiot!" or "Once again you have ruined my day."
5. Self
When you decide to have negative emotions or reactions, you hurt yourself the most. "I'm too upset to work any longer today." "I'll hide a few of his files to get even with him." "If I look really depressed, she'll feel sorry for me and give me a raise."
To succeed, you must shake off the emotional reactions, get focused and get working.
Be a professional. Do something productive and meaningful. Have greater success.
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